Return & Refund Policy
Return & Refund Policy
We want you to feel comfortable shopping with Drelvani. This policy explains when a return can be requested, how to request it, who is responsible for return shipping, and when refunds are processed.
Return Overview
1. Return Window
Customers may request a return within 14 days after delivery.
2. Return Eligibility
To qualify for a return, the item must:
- Be returned within 14 days after delivery.
- Remain unused.
- Remain in its original packaging.
- Be in resellable condition.
- Have valid proof of purchase.
3. How to Request a Return
Before sending any item back, please contact service@drelvani.com.
Please provide your order number, the item you wish to return, and the reason for your request.
Where relevant, please include clear photos or videos showing the condition of the item.
Do not send a return before receiving return instructions from our customer service team.
4. Preference-Based Returns
For preference-based returns, such as a change of mind or no longer wanting the item, the customer is responsible for the applicable return shipping cost.
5. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
6. Return Warehouse
Return Warehouse Address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
Important: Please do not send returns to our business registration address. Once your return request has been approved, customer support will provide the appropriate return instructions.
7. Return Inspection
Once we receive the returned item, we will inspect it to determine whether it meets the applicable return conditions.
8. Refund Timing
Once we receive and inspect your returned item, approved refunds will be processed within 3–5 business days.
After Drelvani processes the refund, the time required for the funds to appear in your account depends on your payment provider or financial institution.
9. Order Cancellation
Orders can be cancelled within 7 days of placement before shipment.
A full refund will be issued if the cancellation is successfully completed before shipment.
We are unable to cancel orders once they have shipped.
10. Contact
Email: service@drelvani.com
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM ET